Alaska Clinical Engineering Services (ACES) is Alaska's best healthcare technology support service. Call us for assistance on our toll-free number anywhere in Alaska at: 877-CLIN-ENG. Our experienced staff are available 24 hours-a-day, 7 days-a-week, ready to help you solve healthcare technology problems.

With a proven track record in Alaska field service for more than 10 years, ACES is now chosen by more than 20 Native Health Corporations as their provider of choice, for acquiring routine or emergency service to support ~$40 million in biomedical capital equipment located in nearly 70 Alaska health facilities.

ACES can provide facility-wide comprehensive service for all patient care devices, or maintain only specific biomedical devices, as needed. We train technology users and provide clinical engineering consulting services as well.

Our professional staff include clinical engineers, biomedical equipment technicians, systems administrators, telehealth network engineers, and a radiological physicist.

Mission

To facilitate modern healthcare delivery for Alaska Native people through provision of quality equipment maintenance and technology management services in Alaska Native health facilities.

Vision

Comprehensive management of healthcare technology by qualified professionals, making the best services available, whenever they are needed.

Scope of Services

• Biomedical Device Maintenance
• Diagnostic Imaging Support and Radiological Physics
• Biomedical Network Systems Administration
• Equipment User In-Service Education and Technical Training Center
• Healthcare Technology Management
• Project Management and Consulting

ACES Works!

Biomedical Device Maintenance

• Incoming equipment inspections/inventory
• Periodic maintenance/calibration checks
• Calibration or certification
• Troubleshooting and diagnosis
• 24x7 on call service coverage
• Field service and state-wide travel
• Corrective maintenance/emergency repair
• Depot repair center/equipment loaner pool
• JCAHO EC maintenance documentation

Diagnostic Imaging Support Services and Radiological Physics

• Radiography and radiation safety surveys
• Fixed mobile and digital fluoroscopy
• Film processing and computed Radiography
• Diagnostic ultrasound and echocardiography
• Computed Tomography and 3D image processing
• Magnetic resonance imaging
• Mammography and ACR accreditation surveys
• Stereotactic mammographic breast biopsy
• PAX and teleradiology hardware support

Biomedical Network Systems Administration

• Pre-site readiness and installation coordination
• Installation, configuration and acceptance
• LAN network/ circuit documentation.
• 24x7 on call/help desk/remote support
• Back-up archiving
• Systems troubleshooting
• WAN monitoring/management
• PACS/teleradiology/telemedicine systems administration.

Equipment User In-Service Education and Technical Training Center

• Initial orientation and application training for equipment operators on new devices and systems
• Periodic application and safety training for equipment operators/in-service education
• Telehealth/Telemedicine/Teleradiology Train-the-Trainer Technical support courses
  • PC Hardware Maintenance (A+)
  • Network Essentials (N+)
  • PC OS and NOS Software configuration( NT/Win2000)
  • Cisco Router configuration
  • Telehealth application-specific technical courses
    • Telemedicine/ Teleradiology
  • Connectivity/Interoperability Issues
    • Dicom/HL-7

Healthcare technology management

• Biomedical capital equipment purchasing/acquisition/management/logistics
• Management and facilitation of
  • Needs Assessment
  • Clinical Assessment
  • Technical Assessment.
  • Financial/life cycle cost analysis
  • Risk-based acuity analysis
• Maintenance plan development
• Equipment control/inventory management
• JCAHO standards compliance/consultation
• Service contracts/billing/financial reports
• Parts purchase/order/stocking/inventory
• Equipment refurbishing/retirement

Project management and Consulting

• New facility design and Equipment planning
• Healthcare facility remodel/move assist
• Telehealth technology deployment
  • Purchasing/documentation/preparation/procurement
  • Inventory management/warehousing/work flow
  • Logistics/in-state shipping
  • Pre-site readiness/coordination scheduling
  • Equipment installation/Local configuration/Assurance/Image quality control/color calibration
  • Initial user orientation and training
  • 1st year warrantee help desk/remote technical support