Patient Housing Cafeteria

The Patient Housing Cafeteria is open daily from 7 a.m.-7 p.m. and serves a variety of hot and chilled foods. Guests of Patient Housing may use their meal card to purchase items throughout the day and dine with your family and friends in the spacious Patient Housing dining area.

ANMC Cafeteria

The ANMC Cafeteria in the hospital is open daily from 7 a.m.-7 p.m., and serves a variety of hot and chilled foods for the convenience of your family and friends. Guests of Patient Housing may also utilize their meal cards here.

Emergencies

Please report any emergencies immediately by dialing “911.”

Front and sky bridge doors and after hours access

The building’s front doors and the doors leading into Patient Housing from the second floor sky bridge are locked daily from 9 p.m.-7 a.m. When locked, they can be opened with a guest room key card, or by utilizing the call button for after hours access.

Visitor Guidelines

Visitors of any age may visit in our guest rooms; however, visitors ages 12 and under must be accompanied by an adult. Overnight guests are strictly forbidden unless they are registered as a patient escort.

Patient Escorts

In some cases for patient safety, a patient escort is approved and you may have a trusted friend or family member accompany you on your hospital visit. For your safety, it is important for us to reiterate the following responsibilities required of a patient escort:

• Accompany the patient to all appointments both at ANMC and other facilities
• Maintain contact with the patient and hospital staff on a daily basis
• Participate in the patient’s care and education to the extent required
• Be drug and alcohol free while on hospital grounds
• Abide by all rules of our housing facilities and ANMC
• Please be aware, if a patient escort fails to fulfill their responsibilities, they may lose their authorizations for meals, housing and travel expenses

Family and visitor passes

The main hospital doors are closed after 5 p.m. each evening and reopened each morning at 7 a.m. Visitors may enter through the Emergency Room entrance on the east side of ANMC. After 10 p.m., security will have a screening desk set up. With approval from the nurses caring for the patient, they can issue after hours passes for visitors. Visitors will be required to provide proof of identification to security before they will issue a pass.

Incoming calls

Calls from outside Patient Housing will be routed directly to your room through our switchboard. Your family and friends can reach you in your room by calling our main number, (907) 729-2400 and then dialing the room number after the prompt.

Courtesy phones

A courtesy phone is available next to the ATM in the Patient Housing lobby and in all business center stations for visitors to call patient rooms.

Outgoing calls

Dial the full 10-digit number to make a local call outside of Patient Housing. All local calls are free. Long distance calls can only be made by dialing collect or using a calling card.

House phones

There is a house phone located in each elevator lobby that will dial directly to the front desk.

Cell phones

Cell phones are allowed in all areas of Patient Housing. There are restrictions on the use of cell phones in certain areas of the hospital because they may interfere medical equipment, so please check with the nurses to make sure they are allowed in the area you are visiting. Visitors wishing to use a cell phone are asked to use the hospital cafeteria, lobby or waiting rooms to make a call. Visitors are asked to not take pictures of staff or patients with camera phones.

Internet

Wireless internet is offered throughout Patient Housing. The network name is “Internet Only.” No password is necessary to connect to this network.

Business Centers

In the first floor lobby of Patient Housing there are three business center computers available for guests use. Guests may access email, Facebook, and stay connected with family while they’re away from home. Business centers are complete with printers and courtesy phones. Guests are asked to limit their time to 30 minutes in order to allow all guests an opportunity to utilize this amenity.

Housekeeping

Rooms and bathrooms are cleaned daily. Housekeepers will visit your room every day, preferably while you are out, and sanitize the bathroom, clean all exposed surfaces, empty trash and replace towels as necessary. Every third day, we will change your bedding as well. If you would like additional housekeeping services or have questions or concerns about the cleanliness of your room, please the housekeeping button on the phone in your room and we will send an attendant between the hours of 8 a.m.-6 p.m. to attend to your needs.

Television

Each room in Patient Housing has a television. We offer a basic cable package with mainly local stations. We ask that you please be considerate of your neighbors when watching television and keep the sound volume low. The channel line up can be found on channel 7.

Safe

A small safe is available for you to use in your room. Instructions for use are on the front of the safe, located on the door of your closet.

Parking

Parking at ANMC and Patient Housing is free. Please note that there are handicap parking spaces and Elder parking spaces provided in various areas on the grounds and in the parking garage attached to Patient Housing for your convenience. Elder parking is for our visitors over the age of 62.

Communal (shared) spaces

Discharge waiting areas
Once you are discharged from the hospital, it is important that you vacate your room in Patient Housing as soon as possible so we can accommodate the next guest. If your transportation out of Anchorage is not until later in the day, you may choose to check your luggage with us and wait in our lobby.

Kitchen areas

Floors four and six are outfitted with fully functional kitchens for our guests to use. You can keep your large food items in the refrigerator/freezer, but please clean out your foodstuff before leaving. Please help us keep the kitchens tidy and clean up after each use. The sixth floor kitchen is for guests of the Ronald McDonald Floor only.

Elders’ Lounge

The Elders’ Lounge at Patient Housing provides a quiet and comfortable waiting space for Elders who are 62 and older. This space is available for Elders and their escorts. It is open 7 days a week, 24 hours per day. If an Elder has an escort, the escort is also permitted to use this space, as long as they are with the Elder.